How we handle your information

What we collect

When you contact us through this website, call, or request a quote, we may collect:

• Your name, phone number, and email address
• Your property address or suburb (so we can quote the right job)
• Details about the service you're enquiring about
• Any photos, plans, or notes you share with us

We only collect what we need to give you an accurate quote and complete the work. We do not collect sensitive information such as financial account details, government identifiers, or health data through this website.

How we use your information

We use your information to:

• Respond to your enquiry and provide a quote
• Schedule site visits and coordinate work on your property
• Send project updates, invoices, and warranty information
• Keep records required by Australian tax and consumer law

We do not sell, rent, or trade your personal information. We do not use your information for unsolicited marketing.

Who we share it with

We only share your information with third parties where it's necessary to complete the work you've asked us to do, or where we're required to by law. This may include:

• Subcontractors or suppliers directly involved in your project (e.g. concrete supply, delivery drivers)
• Our email service provider (Brevo) which processes form submissions on our behalf
• Our accounting and bookkeeping providers
• Government bodies or local councils where permits or approvals are required for your job

Website analytics and cookies

This website may use basic analytics tools to understand how visitors find and use the site. This data is aggregated and does not identify you personally. Your browser may store small cookies to remember preferences. You can disable cookies in your browser settings without affecting site functionality.

How we keep your information safe

We store your information using reputable service providers with industry-standard security. Paper records (where they exist) are kept secure at our business premises. We keep records only for as long as needed for the project, warranty period, and any legal obligations.

Your rights

You can ask us at any time to:

• See a copy of the personal information we hold about you
• Correct anything that's out of date or inaccurate
• Delete your information, where we're not required to keep it for legal or warranty reasons
• Opt out of any future communications from us

Contact us

For any privacy-related questions, or to make a request about your information, please get in touch:

• Email: info@kayssalandscaping.com.au
• Phone George: 0414 791 863
• Phone Karteal: 0402 376 294

If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.